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Rochester Mazda

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Know Before You Go

At Rochester Mazda, we know that sometimes you just want a quick answer to a question or want to be fully prepared before stepping into the dealership to buy a vehicle, receive service, etc. That is why we put together some of your most frequently asked questions!

Sales FAQs

  1. Valid driver’s license
  2. Proof of current insurance
  3. Proof of residency / occupation – This is only needed if you have moved in the last 2 years
  4. Checkbook or cashier’s check if you plan to put a down payment down
  5. Vehicle title – This must be free and clear or with a lien release. You may also need signed trust documents for deals going into a trust.
  • If you are interested in test driving a vehicle at Rochester Toyota, you can follow these easy steps:
    1. Walk in or schedule your test drive online at this link: https://www.rochestermazda.com/testdrive.aspx.
    2. Once you arrive at our dealership, one of our helpful Mazda Sales Consultants will greet you and accompany you on a test drive.
    3. Please make sure to bring a valid and up-to-date driver’s license for our team to put on file before we hit the road.
  • Rochester Mazda guarantees real cash value for your vehicle. We, the guest and an experienced Sales Manager, will do an interactive trade evaluation in which together we will walk around your trade and take it for a test drive. Your vehicle’s cash value is determined from an assessment of your vehicle, market research, and the test drive.
  • There are many benefits of leasing a vehicle at Rochester Mazda. Roughly 1/3 of customers purchasing, lease or opt for “lease to buy”. Leasing a vehicle:
    1. Allows for less cash required upfront.
    2. Gives you the ability to drive a new vehicle every 2 – 3 years.
    3. Has lower monthly payments.
    4. Give you more equipment for less money.
    5. Allows you to only pay for the portion of the vehicle you use.
    6. Is generally under warranty for the duration of the lease.
  • When you purchase a vehicle at Rochester Mazda, you have the opportunity to utilize our free Lifetime Powertrain while taking advantage of our available extended warranty options for the longevity of your vehicle. Plus, when you purchase, the vehicle is yours!
  • Yes! Our team guarantees the same cash value for your vehicle even if you don’t trade-in and buy another vehicle from us, even though we would love it if you did!
  • CPO stands for Certified Pre-Owned Vehicles. At Rochester Mazda, we give you the reliability you expect. All Certified Pre-Owned Vehicles come with a 160 Point inspection, 12 month / 12,000 mile Limited Comprehensive Warranty, and 7 year / 100,000 mile Limited Powertrain Warranty. Visit https://www.rochestermazda.com/why-buy-mazda-certified-pre-owned.html to learn more!
  • Buying a car should be an exciting event, not something to regret. That’s why at Rochester Mazda our pre-owned vehicles receive the following guarantees:
    1. 3 months / 3,000-mile Powertrain Warranty
    2. 7-day money back guarantee
    3. 30-day exchange guarantee

Finance FAQs

  • At Rochester Mazda, we work with a variety of lenders to find competitive terms and conditions for you. When you are financing, typical loans are 48 – 60 months. Shorter terms mean less interest payments and extended terms are available. In terms of cash payments, more cash down means lower interest rates and payments, equity in trade can be used, and we let lenders bid for your business! For more details, please visit https://www.rochestermazda.com/auto-finance-rochester-mn.html.
  • Our Mazda Finance team works with several different lenders who compete for your business to provide a competitive rate. Approvals can vary on roughly 20 different factors including term, credit rating, loan structure, etc. Some aspects that can impact loan structure are money down, if there is a trade value to include, or if there is a payoff.
  • You can absolutely use your own bank. However, with our Mazda Team’s buying power and several different lenders who provide preferential rates, we can typically match or beat any local bank or credit union which, in turn, saves time and money. The great news is that Rochester Mazda is a one stop shop and will take care of all your financial needs at one time.
  • Absolutely! At Rochester Mazda, we provide 2 – 3 service contract providers that the dealership stands behind. These service contracts are customizable to your driving habits, so you won’t pay for anything you aren’t going to use. These are based on how long you plan to own the vehicle and how far you plan to drive each month. We also offer lifetime options on all new vehicles. With the rise of labor costs, it is important to protect your budget going forward!
  • Based on current industry trends, most lenders will finance up to 84 months.
  • Based on current industry trends, most lenders will finance as low as 24 months.
  • No, we do not partner with lenders that have penalties based on your decisions to pay ahead or pay off early.
  • Yes, we have lease options as low as 24 months / 7,500 miles per year and up to high mileage leases which exceed 25,000 miles per year.
  • Yes, we do have several certified used vehicles that qualify for leases.
  • Yes, we offer leases for up to 25,000 miles per year. Typically, your cost per mile is cheaper when you lease rather than own.

Service FAQs

  • We always do our best to work vehicles through in a timely manner. Unfortunately, until the vehicle is diagnosed, it is difficult to place a time estimate.
  • Our certified technicians will take 45 minutes to complete your oil change, fluid top off, and vehicle inspection with a scheduled appointment. Walk-in service may take longer depending on current capacity and availability.
  • When checking in, you can use our new shuttle QR code to schedule your ride. This QR code can be found around the dealership, at your Service Advisor’s desk, or you can follow this link: https://commandcenter.goquickride.com/shuttles. Please be aware that our shuttles are first come, first serve. Please plan ahead if you will be on a tight timeframe. Additional shuttle details can be found in the question below
    • Please note that car seats are not provided. Pets are welcome, however, they must be leashed.
  • Our shuttle routes are as follows:
    • Must be to or from one of our Rochester Motor Cars locations:
      • Rochester Toyota
      • Rochester Ford
      • Rochester Quick Lane at Ford
      • Rochester Collision Center North
      • Rochester Mazda
      • Rochester Chevrolet Cadillac
      • Rochester Collision Center South
      • Rochester Quick Lane on 2nd
      • Rochester Car Clearance Center
    • Must be within Rochester city limits.
    • Mayo Clinic approved drop off and pick up locations:
      • Dan Abraham
      • Gonda East
      • Charter House
      • Baldwin
      • St. Mary’s
      • Generose
      • Jacobson Building
      • One Discovery Square
  • Our shuttle hours are as follows:
    • Monday – Friday from 6am – 5:30pm
    • Saturday from 7:45am – 3:30pm
    • Sunday: CLOSED
  • A limited number of rental vehicles are available for customer use. Please inquire when making your appointment to see if one is available and if there would be a charge for use of the rental.
  • The Service Drive is located on the northeast side of the dealership facing the Frontage Road. Please feel free to pull right in through the furthest overhead door on the left and drive as far forward as possible. From there, you may shut the vehicle off, leave the key in the ignition, and proceed to a Service Advisor to check in.
  • Appointments are set up as a time for you to speak with your Service Advisor and turn over the vehicle to them. We do our best to work vehicles through the shop in a timely manner, but we will coordinate based on the technician’s availability. Your Service Advisor will be able to provide you a more accurate timeline when dropping off the vehicle.
  • We ask that you bring your vehicle in as close to your appointment time as possible. We set appointments in our system to help manage flow through our Service Drive and avoid congestion with our Service Advisors and shuttles.
  • Diagnoses start at $125 per concern.
  • We will bring your vehicle in and proceed with diagnosis. Unfortunately, until the concern is diagnosed, we would not know if the issue is covered, so a diagnostic charge is quoted. Once we have determined what caused the failure, we will contact the extended warranty company for approval. This may take some time to acquire authorization. Often times, we need to send in photos of the vehicle or an inspector may be sent out to see the vehicle in person.
  • Extended warranties do not always cover all the components needed to properly repair the vehicle. This includes items such as cleaners, fluids, bolts, etc. Please reference your warranty contract for details.
  • This depends entirely on the contract purchased. Please refer to your warranty contract for specific coverage details.

Parts FAQs

  • The best way for us to look up parts for your vehicle is by the VIN number. If your vehicle has been serviced by us before, we can also use your phone number.
  • You can find your VIN number either on the door jam, the driver’s side dash along the windshield, on your insurance card, or on your vehicle’s title.
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